Healthcare Navigation · Pinnie
Doctors, insurance, pharmacy, billing, paperwork, hold music. Your Pinnie advocate handles it. One person who knows you. Covered by Traditional Medicare.
Most patients pay nothing out of pocket.
Covered by Traditional Medicare
David L.
Experienced Care Navigator · 22 yrs
Specialties
Experience
David has spent twenty-two years inside Medicare and care navigation. He knows the rules behind every benefit, the right person to call at every plan, and how to find a covered provider when yours stops taking your insurance. He is patient and persistent.
Priya S.
Experienced Care Navigator · 12 yrs
Specialties
Experience
Priya has spent twelve years inside insurance and benefits work. She handles records transfers between providers, files prior auths, disputes incorrect bills, and writes the appeals that overturn denials. The administrative load stops at her desk.
William R.
Senior Experienced Care Navigator · 25 yrs
Specialties
Experience
William is a senior care navigator with twenty-five years inside hospitals, clinics, and Medicare programs. He has guided thousands of older adults through the system, knows where the friction always shows up, and treats his role as a long-term relationship. He is steady and trusted.
How Pinnie works
Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.
Ready when you are
A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.
How we help with healthcare navigation
Healthcare in the United States is a stack of disconnected systems. Your Pinnie advocate is the connection between them. Here is exactly what your advocate handles for you, all the time, not just when something goes wrong.
Stories from our patients
Member stories. Some details changed for privacy.
I had three doctors, two pharmacies, and one insurance company. None of them talked to each other. My advocate fixed that in two weeks.
Geraldine, 71 · Grand Rapids, MI
My primary care left the practice and I had no idea what to do. My advocate found a new in-network doctor, transferred my records, and scheduled the first visit.
Frank, 74 · Chicago, IL
Open enrollment used to terrify me. My advocate ran the comparison, switched me to a better plan, and saved me about a hundred dollars a month.
Vivian, 77 · Indianapolis, IN
I called my advocate about a confusing bill on a Friday. By Monday morning, the charge was reversed and I had a written confirmation. That's the difference.
Lawrence, 69 · Milwaukee, WI
Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.
From our advocates
Most of healthcare's friction comes from disconnection. Records sit in one office. The pharmacy doesn't see what the specialist prescribed. The plan doesn't know what the primary care recommended. Your advocate sits in the middle. They send records where they need to go, line up labs so they happen once instead of three times, and keep your providers informed of what each other is doing. The system starts behaving like a system.
Insurance lines, billing departments, prior auth queues, pharmacy callbacks. Your advocate handles them. They have direct lines, the right reference numbers, and the patience for long holds. You stop spending afternoons trying to fix something a five-minute call from your advocate would have resolved. The hours add up.
Doctors retire, plans drop providers, networks change. Your advocate finds the next provider before you have a gap. They confirm the doctor takes your insurance, transfers the records, schedules the first visit, and prepares a one-page summary so the new doctor walks in informed. The transition feels seamless because someone treated it like a project.
Your Medicare plan is rarely the best choice forever. Medications change, providers change, your health changes. Your advocate reviews your benefits each open enrollment, runs the math on plan options, and switches you if a better plan exists. They also flag when a supplemental program would help. The savings are real and they compound.
Frequently asked
Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.
Get matched with a Pinnie advocate today.
Covered by Traditional Medicare
