New Diagnosis · Pinnie
Your Pinnie advocate turns a new diagnosis into a clear plan: the right specialist, the right tests, the right second opinion, and a single source of truth. Covered by Traditional Medicare.
Most patients pay nothing out of pocket.
Covered by Traditional Medicare
Maria V.
Registered Nurse · 18 yrs
Specialties
Experience
Maria has spent eighteen years in clinical nursing across cardiology, oncology, and chronic disease. She has supported hundreds of patients through the disorienting first weeks after a diagnosis and knows what good early care actually looks like.
Priya S.
Experienced Care Navigator · 12 yrs
Specialties
Experience
Priya has spent twelve years inside insurance and benefits work. She handles the prior auths, appeals, and records transfers that pile up in the first weeks after a diagnosis. Her work keeps the calendar moving while you process the news.
Hannah B.
Registered Nurse, Patient Advocate · 9 yrs
Specialties
Experience
Hannah has spent nine years working as an in-house patient advocate at a major medical center. She has translated thousands of diagnoses into plain language, prepared families for the hard conversations ahead, and built practical roadmaps for the first ninety days. She is energetic and thorough.
How Pinnie works
Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.
Ready when you are
A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.
How we help after a new diagnosis
A new diagnosis lands fast and asks for slow, careful decisions. Your Pinnie advocate gives you both: someone to slow down with, and someone moving the system forward at the same time. Here is what they handle.
Stories from our patients
Member stories. Some details changed for privacy.
I left the doctor's office in shock. By the next week my advocate had a roadmap, a specialist appointment, and a second opinion lined up. I felt like a person again.
Norma, 70 · Naples, FL
My doctor's office said the workup would take eight weeks. My advocate cut it to three. I had a treatment plan before I expected to even have a referral.
Edward, 72 · Cleveland, OH
I had a stack of test results and no idea what to do with them. My advocate organized them, summarized the key findings, and walked me through the implications.
Yvonne, 65 · Columbus, OH
I wanted a second opinion but didn't want to offend my doctor. My advocate handled it gracefully, transferred my records, and got me into a top specialist in two weeks.
Harold, 68 · Detroit, MI
Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.
From our advocates
After a new diagnosis, most of what you remember from the visit is the word itself. Your advocate sits with you and translates the diagnosis in plain language: what it means, what the next decisions are, what tests still need to happen, and what the realistic timeline looks like. They put it on paper. You stop having the conversation in your head at three in the morning.
The first ninety days after a diagnosis usually involves several specialist visits, advanced imaging, lab work, and a treatment decision. Your advocate maps it out: who you need to see, in what order, by when. They schedule the visits, get the prior auths approved, and adjust the plan when the calendar changes. The roadmap becomes the source of truth for you and your family.
Second opinions are common after a new diagnosis and they are easier when someone else handles the logistics. Your advocate identifies a high-volume specialist in your insurance network, transfers your records and imaging, and prepares the consult. They know how to handle the conversation with your existing doctor so nothing gets awkward. Most patients say it was the best phone call they did not have to make.
There is real grief and disorientation in a new diagnosis, even when the plan is good. Your advocate respects that. They take the phone calls, the prior auths, and the records transfers off your plate so you can rest, talk to family, or do whatever you need to do. The medical system keeps moving. You don't have to push it alone.
Frequently asked
Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.
Get matched with a Pinnie advocate today.
Covered by Traditional Medicare
