Stop waiting on hold with Medicare
Your advocate handles all the phone calls to Medicare, insurance companies, and providers so you never have to sit on hold again.
3+ hours
is the average hold time when calling Medicare during peak periods
You are not alone, and you do not have to figure this out by yourself. A dedicated Pinnie care advocate can help you navigate every step of the way.
What your advocate does
Specific help for your specific needs
Medicare & Insurance Calls
- Call Medicare on your behalf for any benefits, claims, or coverage questions
- Follow up on pending claims and track their status through resolution
- Resolve billing discrepancies between providers and Medicare
- Handle three-way calls between you, Medicare, and your providers when needed
Provider Communication
- Call doctor offices to schedule, reschedule, or cancel appointments
- Follow up on referrals, lab results, and prescription issues
- Contact pharmacies to resolve medication holds and prior authorizations
- Reach out to specialists on your behalf for appointment availability
Ongoing Phone Support
- Keep a detailed log of every call made and outcome achieved
- Escalate unresolved issues through proper Medicare channels
- Call back as many times as needed until issues are resolved
- Provide you with written summaries of important call outcomes
Frequently Asked Questions
Common questions, honest answers
Pinnie is covered by your Medicare Advantage plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.