Fight Denied Claims · Pinnie

Denied? Appeal it. Win.

Most denied Medicare claims that get appealed are overturned. Most never get appealed because the process is hard. Your Pinnie advocate writes the appeal, gathers the evidence, and fights it through. Covered by Traditional Medicare.

  • Appeal filed within 48 hours
  • Evidence and physician letters gathered
  • Escalated through every level
  • You hear back in writing

Most patients pay nothing out of pocket.

Covered by Traditional Medicare

Priya S., Experienced Care Navigator
Advocate

Priya S.

Experienced Care Navigator · 12 yrs

Specialties

  • Appeals
  • Medical Necessity Letters
  • Multi-Level Escalation

Experience

Priya has spent twelve years filing appeals against insurance denials. She has overturned hundreds of denials at the first level and pushed many more through external review when needed. She knows the language plans take seriously.

David L., Experienced Care Navigator
Advocate

David L.

Experienced Care Navigator · 22 yrs

Specialties

  • Medicare Appeal Rules
  • Claim Coding
  • Billing Disputes

Experience

David has spent twenty-two years inside Medicare. He reads denial letters fluently, knows when an appeal will land and when it will not, and catches the coding errors that turn covered care into a denial. He works the rules in your favor.

Maria V., Registered Nurse
Advocate

Maria V.

Registered Nurse · 18 yrs

Specialties

  • Clinical Documentation
  • Physician Coordination
  • Medical Necessity

Experience

Maria gathers the clinical evidence that makes appeals stick. She reads the chart, identifies what documentation is missing, and works with your physicians to write the medical necessity letters that turn a denial into an approval.

17%

Denied at first does not mean denied forever.

of in-network Medicare claims are denied

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Stop fighting the system alone.

A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.

What your advocate handles

A real fight. Not a form letter.

Most appeals fail because they are filed on autopilot. Yours will not be. Your advocate writes them with the evidence and the right policy language, and follows them through.

  • Denial Review & Strategy

    • Review your denial letter and explain why your claim was rejected
    • Determine if the denial was an error, medical necessity issue, or policy exclusion
    • Develop a clear appeal strategy with supporting documentation
    • Identify deadlines and ensure your appeal is filed on time
  • Appeal Filing & Documentation

    • Write and submit appeal letters with compelling medical justification
    • Gather supporting medical records, clinical notes, and physician letters
    • Coordinate with your doctor to provide letters of medical necessity
    • Escalate through multiple levels of appeal if the first is denied
  • Ongoing Claims Management

    • Track all pending claims and their status through resolution
    • Follow up with insurance companies on overdue claim decisions
    • Help you understand your rights under Medicare appeal regulations
    • Prevent future denials by ensuring proper pre-authorizations are in place

Stories from our patients

Pinnie has helped thousands of patients

Member stories. Some details changed for privacy.

  • My PET scan was denied two days before the appointment. My advocate appealed and had a covered decision in 48 hours. I never missed it.

    Robert, 73 · Brooklyn, NY

  • Insurance denied my physical therapy after eight visits. My advocate appealed it and got twenty more approved. My speech came back.

    Vincent, 70 · Boston, MA

  • A bill for nine thousand dollars was sitting on my counter. My advocate audited it, removed five thousand in errors, and got the rest into a payment plan.

    Beverly, 76 · Atlanta, GA

  • I needed a specialty drug and the plan said no. My advocate filed the appeal with my doctor's letter. Approved on the second level.

    Walter, 78 · Sarasota, FL

One phone call away from a real advocate.

Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.

From our advocates

How a Pinnie advocate actually wins denied claims.

Reading the denial letter for what it actually says

Denial letters are written in legal-insurance language and often hide the real reason. Your advocate reads it, identifies whether the denial is for medical necessity, coding, lack of pre-authorization, or policy exclusion, and explains it in plain English. Different reasons need different appeals. The strategy starts here.

Gathering the evidence that actually moves the needle

A successful appeal needs the right evidence: clinical notes, lab values, prior treatments tried, peer-reviewed citations, and a letter of medical necessity from your physician. Your advocate gathers all of it, pulls records from every involved provider, and writes the medical-necessity letter for your doctor to sign. Most denied claims fail because the evidence packet is thin.

Filing the appeal at the right level, on time

Medicare appeals have multiple levels: redetermination, reconsideration, ALJ hearing, Medicare Appeals Council, federal court. Each has a deadline. Your advocate files at the right level with the right form, tracks the deadline, and escalates if the decision is delayed. They never miss a window.

Following it through to a written decision

Plans are required to respond to standard appeals within 30 days, and to expedited appeals within 72 hours. Your advocate follows up with the plan if a decision is overdue and pushes back hard when an unfair denial comes through. When the win lands, you get a copy in writing for your file.

Common situations

Conditions where this comes up.

Frequently asked

Common questions, honest answers.

Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.

You don’t have to do this alone.

Get matched with a Pinnie advocate today.

Covered by Traditional Medicare

Get matched